2GIG-SMKT2-345 Low Battery and Loss Of Supervision will not go away

Support
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1

My 2GIG-SMKT2-345 said low battery. Change the batteries to brand new ones and it was really hard to line up the arrows and get it to mount. I had to really make sure the battery cover was seated correctly and eventually got it seated.

this was at 10PM or so. At 1:28 AM or so, I got an alert that there is loss of supervision. At 3:16 AM i get a low battery alert. When I check my actual panel, on the main screen there is no notification. If i push the green “security” button it has the yellow alert icon, which shows both of those alert. I acknowledged those at around 6:13 AM but there are still there and it is 6:46

I have not received an alert on my ADC app that the detector is back online.

2

When swapping the batteries of an SMKT2, make sure to leave the batteries out and the device unpowered for a minute. The SMKT2 requires at least 30 seconds between power down and power up. (Located on a sticker on the inside.)

That should resolve the issues you are seeing.

3

So basically, follow directions?? ha ha

I saw the sticker stating that just now. To my defense I am middle aged and its hard to see

4

It’s not an obvious thing to think of. Not ashamed to say I’ve done the same thing more than once. :slight_smile:

5

It fixed it for a while. Now I am getting a loss of supervision and malfunction alert

6

Says loss of supervision in my panel, malfunction on the ADC app

7

Those are the same. ADC will report malfunction when loss of supervision occurs.

Press the test button on the SMKT2. Any change?

8

Pressing the test button cleared it for now