…the status on alarm.com currently states that the panel is not responding. Everything seems fine on my end from what I can see. Could you provide some troubleshooting tips?
Thanks
I see that the radio hasn’t responded properly for some time now. Have you moved the panel since your initial cell test? Is the antenna firmly attached to the cell module?
Your signalling looks to be where we would like. Is the panel installed near or on an external wall? We typically see the best signalling in those locations.
Try power cycling the panel (unplug power supply then battery, wait 2 minutes then plug battery in then power supply) and once the panel is booted up try running a cell test. Any changes?
Sorry for the late response. I was traveling and finally made it home to test my system. I restarted my system and ran a cell phone test. Nothing shows up. It doesn’t even run the test. I also uninstalled the cellular card and reinserted and checked the antenna connection. The panel freezes when I enter the cell phone test screen. When you look at radio status, nothing is registering. Serial number is zero, subscriber id is zero, etc… I took the cellular card out again and replaced it with the old one. The same symptoms exist. So I don’t think it’s the cellular card. The alarm panel was from CPI Security. Everything was working fine until the cell dropped out a few hours after I inserted the new card. Could the alarm company brick my system remotely? Or could it be a setting issue?
Check Q91 in programming and ensure it is set to (1)
Also, just to check, did you remove/replace/re-attach the cell module while the panel was powered? Always remove both wall and battery power before making a physical change inside the panel.
Q91 fixed the issue… Thanks for your help.
Edgar
Hello,
I have got the same issue with my Alarm.com Hub. I get a message stating Radio Not Responding / Panel Not Responding since…<datetime>. This hub doesn’t have cellular but connects through ethernet. Pls advice how to troubleshoot. I have the USB2USB cable in case if I need to connect the HUB service port to the laptop for any but needed IDE tool as well.
This hub doesn’t have cellular but connects through ethernet. Pls advice how to troubleshoot.
It doesn’t appear that this is related to a suretyDIY subscription, correct? If you do not use suretyDIY as your provider and are having connection issues, be sure to notify your current Alarm.com service provider so that they can assist.
Now that said, note that all Alarm.com accounts absolutely must have a cellular communicator. An account cannot be created without one.
Radio Not Responding is the wording of an Alarm.com alert for cellular communication between your panel and Alarm.com having failed.
I have got the same issue with my Alarm.com Hub
Alarm.com only provides service through professional alarm monitoring systems. There are a number of different models and manufacturers of panel which are compatible. Can you confirm what model of alarm panel you are currently using?
Thank you for your response. Attached is the alarm.com hub details. This doesn’t have any cellular as it is for only home automation. Pls advice
Model:ADC-NK-100T
Hm, I’ll need to contact ADC for info on this. No official documentation exists through the Alarm.com dealer site. Given what I was able to find it looks like it may be a beta product, looking to verify.