2GIG or IQ4 System Takeover

Support
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1

can surety takeover any 2GIG or IQ4 Systems from Brinks with Alarm.com monitoring?

2

Yes, generally existing 2GIG and IQ systems can be switched to Surety.

About our service, we are a do it yourself, Alarm.com service provider. All service and support is handled online through our website, we are unable to provide phone support, local installation, or maintenance. You can find more about how Surety works here.

Service through Surety requires an Alarm.com compatible panel as well as an unregistered, 4G LTE cellular module. If you already have equipment, you can check the status of your cellular module via our Module Check Tool to determine if your system is eligible for service. If you aren’t sure which type of module you have, refer to this guide here.

Plan pricing and features can be found here. As service is offered on a month-to-month basis, plans can be changed at any time. To begin service, purchase the service plan that best suits your needs. After purchase, the website will walk you through the account creation process. Provided you have an unregistered 4G LTE module, it takes about 5 minutes from service plan purchase to account setup and connection.

3

what if the cellular module is registered?

4

You can start service with Surety in one of two ways:

  1. Transfer an active Alarm.com account from your current service provider to us, or
  2. Sign up for a new service account

More information on transferring your account can be found here. Not all service providers support account transfers, you will want to find out from your current service provider if they will support it. If they do, follow the steps in the previous link. Transferring will allow you to keep your current Alarm.com account settings (rules, scenes, notifications, etc.).

If transfer is not possible, then signing up for service through Surety would result in a new Alarm.com account. This will require the following:

  1. An Alarm.com compatible panel with an unregistered, 4G LTE cellular module.

  2. The ability to run a cellular communication test to connect the panel to service. This typically requires the Master User Code or Installer Code.

If your panel is currently registered to an Alarm.com service provider, you will need to get it unregistered before you can sign up for service with Surety. This is typically done via the account cancellation process, but you may need to reach out to your current provider for more information.