On the firmware thread. Subscribe to that thread to receive updates when new versions are posted.
Thank you, Jason! Did you say somewhere that ADC doesn’t allow for dual path broadband access yet?
We did, however, it is now officially supported through ADC.
I just installed 3.1. How do I configure it to allow dual path broadband access?
As long as you are connected to Wifi your panel should be automatically recognized as dual path. (Yours is currently responding to pings across broadband so good to go)
AOK… Thank you
I noticed on the SP1 sell sheet they state that communication to the unit can be through WiFi, GC3 Access Point or Ethernet. Do you know if there will be an ethernet jack on the back or will ethernet only be used with a USB-ethernet accessory?
On that thought, would the SP2 recognize a connection if a microUSB to ethernet connection was used?
Do you know if there will be an ethernet jack on the back or will ethernet only be used with a USB-ethernet accessory?
I’m not aware of an RJ45 jack. This may be referring to future hardware accessory, but we would need to see a production unit to be sure. They are not available here quite yet.
On that thought, would the SP2 recognize a connection if a microUSB to ethernet connection was used?
Doubtful. The SP2 is Wifi only per data sheet.
This new product catalog shows an Ethernet adapter for the GC3 panel:
Hi Jason,
I just updated to version 3.1. Do you mind pinging across broadband to make sure my GC3 is connected correctly?
Thanks!
David
Is there anyway to tell by looking at something on the GC3 panel, etc , except by asking someone to issue a network ping, that dual path is enabled and working?
A ping lets you know whether the GC3 panel is reachable through the network. It does not, however, tell you if alarm.com is actually using dual path to communicate with the GC3 panel.
Question: Is there a way to tell via the alarm.com interface whether or not dual path is actually being used and working?
Also, is there a way to get alerts from alarm.com when the dual path Wi-Fi interface is not working/down?
I see settings in alarm.com associated with a second phone line but nothing that relates to dual path?
Thank you
I just updated to version 3.1. Do you mind pinging across broadband to make sure my GC3 is connected correctly?
A ping was successful.
Is there anyway to tell by looking at something on the GC3 panel, etc , except by asking someone to issue a network ping, that dual path is enabled and working?
There is a Network Test option in System Configuration which tests LAN, Internet Connection, and Alarm.com Backend Connection. System Settings > Installer Toolbox > Network Test
A ping lets you know whether the GC3 panel is reachable through the network. It does not, however, tell you if alarm.com is actually using dual path to communicate with the GC3 panel.
Happy to clarify. We do not have access to your local LAN or another device on it for any sort of local ping. We are referring to a Ping from Alarm.com to your panel, and a response from the panel. It does in fact tell us Alarm.com is communicating.
Question: Is there a way to tell via the alarm.com interface whether or not dual path is actually being used and working?
I don’t believe there is a way on the user website or App to on demand view that, no. You would want to use the panel network test.
Also, is there a way to get alerts from alarm.com when the dual path Wi-Fi interface is not working/down?
Yes, the dual path notifications are included in the System Actions to Watch notification option by selecting the “Panel Not Communicating” option.
In the Alarm.com interface, I do have the “panel not communicating” option selected. Thank you
Question: If Alarm.com can communicate over the cell network but the Wi-Fi internet path is down, will I receive a message informing me that just the Wi-Fi internet path is not available or does both paths need to be down in order to receive notification? i.e. basically stating that Alarm.com can not communicate over either path.
In the alarm.com interface they have a notifications selection option that reads ==> “the backup phone line is disconnected”. As such, I was hoping that alarm.com would add a notification to their selection list that read something like “Internet path not available”.
I would rather know there is an issue with a given path sooner than later and not find out a path has been having a problem only when both are not available.
Appreciate if you can explain how this notification is going to work.
Thank you
Question: If Alarm.com can communicate over the cell network but the Wi-Fi internet path is down, will I receive a message informing me that just the Wi-Fi internet path is not available or does both paths need to be down in order to receive notification? i.e. basically stating that Alarm.com can not communicate over either path.
These would be tied together. There is currently no separate notification for Broadband failure, although if broadband failure occurs, it will be indicated as a trouble condition when you log into Alarm.com in the issues box at the top.
The panel itself will also present the failure as a trouble condition with Q33-35 in programming.
I was hoping that alarm.com would add a notification to their selection list that read something like “Internet path not available”.
I would agree with this and prefer it this way myself. We’ve requested that Alarm.com add a separate notification option to System Actions to Watch for Dual Path similar to the phone line failure.
Glad to hear you have made a request to Alarm.com to add a separate notification option to watch for Dual path.
Sure hope they implement it. This would be very helpful.
Appreciate the help
Thank you
From reading this thread, it sounds like the SP2 is out now, but the SP1 isn’t ready yet. However, I can’t seem to find the SP2 for sale anywhere in the Surety store. If the SP2 really is available now, then where can I buy it?
thanks,
–Andrew
Thank you Jason - It seemed strange to me as well but I couldn’t really validate if it is something I am doing wrong or not and was hoping for a quick ‘switch, knob or similar’ that I missed…
You are correct - I am a SuretyDIY customer for various accessory equipment but a customer of a local service provider. I will try and figure it out through them directly.
btw - This support forum is very helpful for the curious / prosumer types and I enjoy frequenting them & buying stuff from you and equally appreciate your ongoing support and valuable time in running this forum.
We’re always happy to help! In this circumstance I think you will want to verify that account permissions have not changed first.
I doubt this applies, but just in case, are you using your primary Alarm.com login or a secondary login? Make sure that the login you are using has access to all automation features.