It looks like that this is not related to a Surety subscription, is that correct?
A few things:
- What is the distance between the panel and the keypad?
- Is this a 2.4ghz connection or 5ghz?
- How long is the power cable run for the keypad, and is the proper, included power transformer being used? What gauge cable is being used?
As a caveat, we do not sell 2GIG Edge products, and while I am not aware of any general performance issues with the keypads, I don’t really have the extended experience with one to be able to confirm that.