2Gig Edge recurring tamper alert

I have a 2Gig Edge panel and multiple times per day, it starts beeping with a carbon monoxide detector tamper alert from March 1, 2025. I acknowledge it and the a few hours later it will be back with that same alert, same date/time. Any ideas how I can get it to stop doing this, it’s quite annoying.

Thanks!

I checked your system. I am not seeing a tamper on the carbon monoxide but I do see the back door touchscreen panel having tamper issues.

The latest tamper on the back door panel was today 4/17/2026 at 8:20:46 am and was in tamper until today 4/17/2026 at 11:15:47 am

Make sure this touchscreen is mounted on the wall correctly. If you are having ghost tamper alerts from the CO detector, I would recommend you perform a power reboot of the panel.

Let us know if you have any questions

Thank you

Yes, the back door panel was getting them as well, but those were actually valid. I did a reboot and even disconnected power and battery from the main panel for about 4 hours. I’m still getting old alerts from that co2 detector, see screenshot attached. Any other ideas on getting rid of these permanently?