2GIG DW10 Not Activating

Support
1

I believe I’ve got one defective sensor (2GIG Thin Door/Window Contact SC1008). Here is the scenario:

  • The sensor is recognized by the GC3 control panel (I’ve tested the sensor within a couple feet of the panel)
  • The control panel acknowledges the tamper alarm from the sensor
  • The control panel does not recognize the opening or closing of the sensor. This leads me to believe the opening/closing function isn’t working correctly on this particular sensor. All 15 other sensors I purchased are working as expected.

Can I exchange the defective SC1008 sensor for another one?

Thanks in advance for your help!

2

Maybe check to see if it got enrolled as Loop 2? If it was Loop 1 by accident that will prevent it from detecting the magnetic open/door contact wirelessly.

3

Happy to assist!

The sensor is recognized by the GC3 control panel (I’ve tested the sensor within a couple feet of the panel)
Did you activate the sensor successfully or was this just tampering the sensor at this distance?

Some things to look at:

  • Which loop is set for this sensor? It should be set to loop 2
  • Is the sensor installed? are the ridges on the sensor facing the magnet?
  • Has the sensor ever activated properly (not just tampered)?
  • When shipped from manufacturer, the battery has a plastic tab underneath it (to ensure the sensor doesnt use the battery power during shipping/storage) is the tab fully removed?

Please note, our Return, Exchange & Warranty Policy can be found here.

4

Hi Tyler/dinom,

Here are the answers to your questions:

  • The sensor is set for loop 2
  • The sensor didn’t function when installed or after I uninstalled it and brought it next to the panel
  • The sensor is visible to the control panel (activated?), but only the tamper switch works correctly
  • There was no evidence of the tab remaining

I’m guessing this means the sensor is defective. Per the Return, Exchange & Warranty Policy, I’ll order another sensor and return this one.

Thanks for the troubleshooting help! Great technical support from SuretyDIY as always!
Phil