What happens if an alarm event occurs and 2 way voice is enabled, but no one responds to the central station?
Will the CS call the notification numbers provided during registration? If so, how long will the CS wait before calling?
What happens if someone responds via 2 way voice, but the password is incorrect? Will the CS still call the notification numbers?
If there is no answer on 2 way voice, operators will continue with the contact list as provided.
The operator will attempt contact and wait for a response twice, then continue with list if there is no response.
If there is an incorrect passcode given, operators will continue with the contact list.
If you wish for special instructions to be added to your account, please email customerservice@suretyDIY.com.