2 way busy signal

Has anyone ever heard of the alarm.com 2 way voice being busy after an alarm thus rendering the operator unable to connect and having to call the residence? This has happened a couple of times from a CSSaa five diamond central station out of New York , also when they do and can get on the 2 way they just say hello?

Question about Monitoring America Alarm Coop
Just curious if the central station is licensed to provide service to California? I cannot locate their Ca alarm company operator license

I’ve actually never heard of a busy signal with 2-Way voice before. I suppose it’s possible since in the event of a 2-Way voice the panel just calls out to the central station, but it’s very strange. It doesn’t sound like the central station in New York is particularly professional or reliable if you’re running into busy signals and operators that just answer with “Hello”.