1 - The alarm company cannot listen to me when speaking via the keypad. I can hear them, but they can’t hear me.
Has this happened only once, or multiple times?
Reach out to monitoring operators at 855-348-0367 and tell them you want to test 2-Way Voice. Test 3 times to ensure a positive/negative result. After testing, does 2-Way voice function correctly?
More instructions regarding system testing can be found here:
2- I have a specific sensor that I have set up to notify me of any movement, this notification is not working.
Delete the notification in Alarm.com, then re-add. After adding, wait a few minutes then test. Any change? If not change, what is the name of the sensor and notification in Alarm.com? You can submit this information to us via Private Message if you would like to keep it off the forum.
Lastly, I forgot the password to enter my panel settings, I would like to get that fixed as well.
Your panel’s Installer Code, can be changed in the System Manager section of your Surety account login.