Trying to use a primary controller (smartthings 2.0) and a secondary controller 2gig panel, and now that I joined all the zwave devices to the smartthings, I am no longer seeing them in alarm.com (even though they are showing up on the 2gig panel).
Is there something I need to do in order to get the devices to show back up in alarm.com to be able to be controlled by both alarm.com and the smartthings hub?
Hi, thanks for getting this pushed over to the forum.
Yes I followed those instructions in the thread and reset the controller a few times last night.
I have everything added into smart things, they are all showing up on as devices on the 2gig panel, however they are not showing in ADC at all.
I did not, however, take the ST hub to the 2gig panel. They were both in their installation locations. I will be out of state this week, but can try that when I return next week.
They are still added in my smartthings hub, and before I left this morning, they were still showing up in the 2gig devices list (and 2gig was still a secondary controller).
Proximity is almost always a necessity with Zwave. When you get a chance, reset the 2GIG controller, remove it from and then re-add as a secondary to your Primary Controller within a short distance. Leave the two near one another for a few minutes. You can send an email to customerservice@suretyDIY.com to request an equipment update to see if the devices in the 2GIG panel are now visible.
I reset the 2GIG, removed it and re-added as secondary to the Smartthings controller from about 1 foot away. I sat there for about 5 minutes and saw the devices all show up in the 2gig controller. I then sent an email to have customerservice do an equipment update. The devices still are not showing up in ADC.
If you are successfully seeing and can control devices from your 2GIG panel, I can’t think of another issue at the moment (barring communication, which is not the case, all signalling looks fine)
Hmm. Are you able to post a screenshot of the 2GIG panel listed as a controller in Smartthings? I’d like to see the interface and how it reports. Perhaps an image as well of part of the device list on the 2GIG panel?
I don’t doubt you have that part working, but it would be helpful when discussing with ADC to have that visual aid.
Let me know if they are not clear. I think a couple got mixed up out of order.
On the 2gig, smartthings shows up as “PC Controller”.
The static controller is the 2gig. I’m not sure why it’s showing up twice (with one being yellow).
We didn’t receive any follow up from that user about whether they eventually got it working so we’re not sure. We’re working with Alarm.com to help resolve your issue though and hope to have some additional info soon.
No update yet but it is being looked into. This is definitely an edge case for them. Not many use their 2GIG panel as a secondary controller and the ones we’ve worked with in the past were Vera, not SmartThings. I’ll keep you posted as I learn more.
Same exact thing was happening to me. I was excited to pair all of my z-wave devices to SmartThings, and use 2Gig as the secondary controller with similar functionality, only to run into the issue of none of my devices showing up in ADC. I can confirm the devices show up in the 2Gig panel though. One odd thing I noticed was that a few of the devices were highlighted yellow in 2Gig (including the controller), while they were all good in Smartthings.
I opted to go back to using 2Gig as primary until the integration is improved.
I’ve seen some similar issues with the yellow devices, but they still seem to work fine.
I’ve contemplated going back to 2gig, but now I have the Amazon echo working with my smartthings and don’t want to give up that functionality! Until this is resolved, I’ve lost the ability to trigger lights and other rules from using the alarm’s motion sensors, trigger disarm when unlocking, geofence thermostat and thermostat schedules.