Been having some issues with my zwave Yale assure lock 2. Using iq2+
Is there any know incompatibly issues with this lock?
I’m not aware of any compatibility issues between an IQ 2+ and Yale Z-Wave locks.
What sort of issues are you having with it?
I’m just going to copy from my Reddit post, I’ve emailed Yale, went through their troubleshooting, and it’s still unreliable.
I don’t believe it’s any issue between the qolsys and yale but doing my diligence since it’s keyless so theirs not a backup option when it fails.
Per my Reddit post;
Yale assure lock 2 random unresponsive tendencies.
I have multiple platforms just fyi..
So about a year ago I decided to move my existing zwave ultraloq to another door and install a assure 2. I run a qolsys iq2+ security system that can control my zwave devices like locks. Qolsys controls user access, not the lock(Yale app). Unfortunately over the last 3-4 months I’ve been having random unresponsive moments. Sometimes it only last until I can manually activate the lock to wake it back up. But doesn’t matter if it’s locked or unlocked, it will just randomly stop responding to any input to the keypad, Bluetooth or zwave. I’ve emailed Yale about it once and they suggested unplugging the white cable, checking for damage, and plugging back in after 10 seconds.. and if that doesn’t work then to use the pin to do a factory reset. Neither seem to be making any notable difference. I might get a good week out of it after going through the pia inclusion process yale uses every time to repair with my security system.. my most recent response after 2 weeks since troubleshooting with their procedures and noticing no real change in reliability is asking for a replacement as it’s a core product of my security system not only to nightly arm and lock, but in the event of fire or medical emergency I have automations to unlock.
Just wanted to reach out to the masses if anyone else has struggled with this type of issue as well or knows anything I don’t that I should.
My only nuance to my scenario, which shouldn’t be an issue, is I did purchase it as a wifi unit and I purchased a zwave module separately that I installed. I have noted it to Yale support but it’s not been a factor they have even mentioned to correct back to original.
Feel like maybe a replacement might do fine again for another 8-10 months but can I really trust another one? I do like them, if they work I’d put them on all the doors,
Ultraloq has been meh but they do keep working…
Maybe I just need a new lock recommendation at this point…
Unfortunately over the last 3-4 months I’ve been having random unresponsive moments. Sometimes it only last until I can manually activate the lock to wake it back up. But doesn’t matter if it’s locked or unlocked, it will just randomly stop responding to any input to the keypad, Bluetooth or zwave.
Feel like maybe a replacement might do fine again for another 8-10 months but can I really trust another one?
Did it work 100% until the last 3-4 months?
Just to be sure, have you replaced the batteries on that lock as part of troubleshooting? If you have not I would do that first.
Does the lock bolt scrape against the strike plate at all or have any resistance when the door is shut?
Is there any resistance to physically throwing the bolt when the door is open?
If the keypad on the lock itself is not working during these times and it just seems intermittently inoperable I would suspect power as the first issue.
Batteries were replaced. It will happen with fresh batteries, again this seems to be a completely random issue. Occasionally I notice a hard to turn unlock but not during the time of a keypad being unresponsive. Honestly I’ve noticed the lock overtravel issue with every lock I’ve ever used and I’ve just busted that off as part of the life with a electric deadbolt. But the key pad doesn’t seem to be indicative of low power of the batteries. I’ve requested to warranty the lock twice now and they have stopped responding to my emails now.
I was asking about the lock binding or being hard to turn as something that might accelerate power usage. If you have replaced batteries and it occurs sometimes on fresh batteries then it’s not likely a concern.
If the keypad is unresponsive, not just remote commands, my suggestion would also be to factory reset the device, like Yale. If that didn’t have an impact it is likely a defect of that particular lock.
My only nuance to my scenario, which shouldn’t be an issue, is I did purchase it as a wifi unit and I purchased a zwave module separately that I installed.
You could try isolating this and remove the Z-wave radio as a test to be sure. It could possibly be a bad module.
I’ve requested to warranty the lock twice now and they have stopped responding to my emails now.
Did buy that from the Yale website? If you bought it through another vendor I would reach out to the vendor for warranty info.
Alarm.com compatible locks can be found in the link below.
Purchased the lock via Amazon, looks like sold by Amazon, supplied by ‘other’.. it should be with my 1 year warranty from yale. The zwave module was purchased directly from yale. I did a factory reset, I did reinclusions… it’s random. I might get a good week out of it then it just bricks either when I’m leaving and the lock button doesn’t do anything unless I wake it up flipping the dead bolt manually, or worst case I go to unlock via the key pad and it’s a brick and I have to go around the house to get in. Honestly, them failing to even reply to me anymore is making me not want anything else from them. As soon as I brought up replacement under warranty it’s been radio silence. Sorry for a bit of a rant, all things considered, the topic is getting the best of me at this point.
Edit, door alignment is perfect, I worked out that issue years ago, I got pretty anal about it. Lock can lock or unlock without any resistance from a bad alignment.
Honestly, them failing to even reply to me anymore is making me not want anything else from them. As soon as I brought up replacement under warranty it’s been radio silence. Sorry for a bit of a rant, all things considered, the topic is getting the best of me at this point.
I understand, that sounds frustrating. I would recommend reaching out to Amazon with that order number to get assistance with warranty. Commonly warranty is handled through the vendor where you purchased the product.