What Image Sensor captures are included in Surety service package?

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What is an Image Sensor:

An Image Sensor combines a wireless PIR (Passive Infrared) motion sensor with an integrated still camera and completely wireless communication

What Service Packages through Surety allow for Image Sensor Use?:

There are three levels of Image Sensor packages through Alarm.com:

  • Images Alarm
  • Images Limited
  • Images Plus

Image Sensor use is automatically included in the following service plans through Surety:

Images Alarm and Images Limited

  • Surety Alarm
  • Surety Protect

Images Alarm, Limited, and Plus

  • Surety Home
  • Surety Complete

Images - Alarm package

  • Captures motion-activated images during alarms

  • No limit on the number of alarms per month

  • Up to five sets of images per alarm automatically transmitted to User

    • Note : During alarm events, Image Sensors only captures images when it detects motion. Up to five Image Sensor images are automatically uploaded per alarm event, and then any additional captures are available for manual upload in the Images past events page.

  • 50 motion-activated images per Alarm event, across all image-capturing devices, for up to 10 alarm events per month

Images - Limited package

  • Includes all Images - Alarm features
  • Capture images on disarm
  • 100 panel disarm and alarm image uploads over broadband only
    • Applies to customers using a panel with a panel camera.

Images - Plus package

  • Includes all Images - Limited features
  • Also adds increased property awareness with viewing on-demand peek-ins
  • Schedule daily views
  • 400 uploads per month for motion-activated alarm uploads and non-alarm (e.g., disarm, Peek-Ins, etc.) events with the base package, with a maximum of 40 uploads per month over a cellular network connection
  • Alarm event uploads count towards the limit, but images are always taken in the event of an alarm regardless of if the upload limit was reached.

Surety Alarm and Surety Protect Include Images Alarm and Limited:

The following rules are included:

  • Capture Images During Alarms: Captures up to 30 images per Image Sensor during an alarm when the Image Sensors detect motion (at most every 10 seconds). The Image Sensor must detect motion to trigger a capture.

    • First five images captured upon detecting motion are uploaded automatically to the gallery. Additional captures are available for manual upload.

    • Note: Alarm uploads count against the monthly quota, but up to five alarm images automatically upload even if the quota has been reached.

  • Capture After Disarm from Armed Away Captures the first motion event after the panel is disarmed from being armed away.

    • Can be set to automatically upload images based on specified users or key fobs, or set to manually request image uploads to the gallery
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Surety Home and Surety Complete include Images Alarm, Images Limited, andImage Sensors Plus which includes:

Features all of the above plus the ability to capture images triggered by different, non-alarm events.

Along with the previous rules, the following rules are included with this service package:

  • Activity Alert Captures the first motion after a designated period of inactivity, and is useful for customers who anticipate multiple new visitors to the premises during a certain time frame.

    • Automatically uploads images to the gallery

  • Background Capture Captures images after a period of inactivity, and privacy schedules are set by the customer on the Customer Website. It builds a repository of images without having to set up specific rules.

    • This rule is only available on Image Sensor version 2 or higher.
    • Images must be manually requested to upload to the gallery

  • Capture while Panel is Armed Away Captures images when the Image Sensor detects motion while the system is Armed Away (at most every 10 seconds). This allows images to be taken during an entry delay before a system goes into alarm.

    • Images must be manually requested to upload to the gallery

  • Daily View Captures the first event detected during the specified timeframe

    • Automatically uploads images to the gallery

  • Peek-in Captures images on-demand by using the Customer Website or app to request a Peek-In Now (taken right away, regardless of motion) or Peek-In Next Motion (taken the next time the sensor detects motion).

    • Peek-In Next Motion remains active until the Image Sensor detects motion to capture. It does not time out.
    • Automatically uploads images to the gallery

Note: PowerG PIR cameras (PG9934 and PG9944) enrolled on a Qolsys IQ Panel 2+/4 can upload alarm and Peek-in Now images to Alarm.com only.