How to go back and start over?
No need to start over. I looked into your account, I see the error that occurred here and it should be resolved now. There was an activation problem occurring with Alarm.com at the time which likely caused this.
Revisit the system manager there to complete the activation steps.
Thank you for bringing this up!
I think I created two accounts trying to activate it could you delete one of them please
Check that first subscription again now, and please run a cell test from the panel. That will finish the connection of the panel to service and you will be able to login to Alarm.com normally then.
I see you submitted a cancellation for the extra subscription. We will get that cancelled and refunded for you, you’ll receive follow up about that on the cancellation PM.
It is a new install I tried 2 days ago
It looks like your panel is communicating normally via broadband, however cellular has not connected.
Please try rebooting the panel, then wait a few minutes after the panel boots up and try another couple cell tests. Any change?
Settings > Advanced Settings > Reboot Panel