Video thumbnails for saved video are different sizes

cpd5215 · July 12, 2022, 11:33am

Yesterday there was an update for the Alarm.com app on my iPhone 13 Pro Max. After I installed

the update, I noticed the thumbnails for saved videos are all different sizes. I have attached a picture. Have you heard of this yet?

jwcsurety · July 12, 2022, 2:27pm

I’ve not seen this, no. Can you confirm the exact app version? I’ll send this to ADC.

I would first try logging out logging back in and force closing the app and restarting.

cpd5215 · July 12, 2022, 2:47pm

Before I made my post, I tried shutting the app down, logging in and out. No luck.

cpd5215 · July 13, 2022, 4:50pm

Any update on this? I have tried deleting the app, logging in and out with no luck.

jwcsurety · July 13, 2022, 7:36pm

Not yet, I’ve opened a ticket with ADC to investigate and a fix would likely be included in the next app update

jwcsurety · July 21, 2022, 5:50pm

ADC has confirmed they are aware of the issue and it is being addressed in the next major app update. No ETA.

cpd5215 · July 21, 2022, 6:15pm

Very good. Thanks for the follow up. And I am still experiencing it

cpd5215 · August 12, 2022, 7:35pm

FYI the latest ADC app update resolved the issue.

jwcsurety · August 12, 2022, 7:37pm

Wonderful, thank you for the confirmation!