Update firmware of 2GIG

I am trying to update the firmware of. My 2GIG panel ahead of updating my radio receivers. I have downloaded the firmware to my laptop, extracted, created the shortcut and update the port at the end of the target shortcut, but when I run it nothing happens.

Any ideas?

There are specific steps to follow when trying to run the software. Be sure to follow the steps exactly as shown in the video here:

Common issues include trying to run the software with the update cable unplugged, or having the panel already powered when starting the software.