we purchased new verizion 4g module, upgraded firmware to 1.17 successfully, installed new module successfully but we do not see cell phone test on any of the menus.
config has these answers for these questions:
(23) radio modem failure time out: 30
(24) radio modem failure causes trouble: 1 enabled
(25) radio modem network failure reports: 1 enabled
(91) radio modem supplier: set to 1 (options are 0, 1, 4, 5)
can you let us know what we missed to get the control panel to recognize the new verizon module?
the previous module was a go control att 2gig gsm6
actually an update i got to cell radio test by pressing the 2gig logo on the bottom right of the screen.
the test failed with these results, please help:
Signal Strenght: 0/31
Registration Status: not registered
Connection Status: idel
Power Status: off
Sim Status: unknow
Radio Frequency: auto
i’ve also power cycled the system, reseated the verizon module, run the test with the internal antenna outside the unit as well as the other antenna in the wall and i get the same results.