Start up

I have the IQ system with another company (unlocked) and I just switched and paid for surety.
How do I set this up? I have entered all the information, but the system still thinks I have the older company
My login is no longer working. Can you assist with detailed steps?

If you have purchased service from suretyDIY and submitted your survey with an unregistered communication module, then you will receive an email with subject “Welcome to suretyDIY” which includes setup instructions based on the type of system you have, as well as initial login credentials for, once your order has been processed and accounts are setup by our team.

Please look for your welcome email shortly!