Simon XT/XTi Low Battery Not Resolved

I got a call about a low battery signal on my panel. I replaced the battery, but the low battery was not resolved and the panel went dead. What could be the problem?

Well first, the easy solutions.

  1. Verify that your panel transformer is plugged in.
  2. If it is, check to make sure the receptacle is giving power. Try plugging in a lamp or other device to test.
  3. If the receptacle is giving no power, verify that it is not controllable via a switch. If that is not the case, check the breaker box to make sure the breaker isn’t tripped.