We currently waiting for our service to be discontinued with Vivint (what a hassle), but in the meantime, I have two issues I’m trying to resolve on my own (since it has been impossible to get anyone out here to fix their s@#$. Also, I’m becoming more and more familiar with the installer’s toolbox, so fire away). We recently had our GoControl Panel replaced. After it was replaced, two things stopped happening:
The sensor opening/closing stopped appearing in the history log (even though all the sensors are checked for monitoring under security sensors, and all devices/all events are displayed in the log).
All Automation Rules that were set up will not work. I’ve deleted them several times and set them up again and again, but to no avail. The lights will work when I turn them on and off from the alarm.com app, but they will not turn on automatically from within the emPower/Rules.
So what do you think changed after the panel was replaced? And what tweaks do I have to make to fix these two problems?