I’ve had the 2gig alarm/automation system running for over a year now and couldn’t be happier with it as well as the service through suretyDIY. I recently ran into an issue though that I’m hoping someone can help me fix quickly. I have two CT100 thermostats connected to the system that have been functioning perfectly for about a year. A few weeks ago they both started to show low battery indicators so I replaced both sets of batteries. When the indicator wouldn’t go away even with the fresh batteries I read online that I was supposed to hit the reset button on each unit which ended up working. The issue now though is that both units will no longer follow the schedules we have defined with alarm.com. I can control each remotely fine but only to make a temperature change once.
Can you let me know how to fix this? Thanks so much!