Renewal issues

Can someone actually call me about the renewal process? XXX-XXX-XXXX.

As a reminder, please do not post personal information on the forum. We have removed the number listed here.

While we do not operate phone support, we are happy to assist and answer any questions you might have. suretyDIY customer service representatives can be reached by emailing If you need to include sensitive data, please use our encrypted secure message tool.

Looking at this, it looks like this is referencing a declined payment. If a payment fails for any reason you can manually address the failed payment by logging into, clicking Order History, and clicking Pay to the right of the failed monthly service order. The chosen billing method will be automatically applied for future auto-pay billing.

Per suretyDIY terms and conditions, as a pre-paid service, renewal charges are run ten days in advance of the billing due date to allow reaction time for declined payments, expired cards, etc.