When on the Alarm.com app, I have “3 issues” which are related to a garage door hub I havent used, and got rid of, for a long time. I deleted the zwave garage hub from the panel and resent the list to alarm.com, through account manager, a few months ago and then again recently but must be missing something. How do I clear this error?
Thanks!
Hello Billy,
Happy to help you!
Do you mean you have already deleted these devices on your panel? If yes, I can delete it on my end as well and send a command to delete the 3 alerts on your panel.
Device Type: Smart Garage Hub (821)
Name: LiftMaster Hub (33A2)
Install Date: 11/7/2014
and
Device Type: Garage Door Opener
Name: Garage
Install Date: 8/1/2018
If you have any questions, please let us know.
Thank you!
Thanks for the quick reply? i Actually dont see any alerts on my panel regarding this. Just in the app (screenshot) - But I deleted the zwave device that was associated with the garage because I got rid of it several years ago and still see this message.
The only other troubleshooting step I took was logging into my Surety Account Manager (via alarm.com) and it had an option to resent zwave devices to the account (something along those lines) and i thought that could help but it did not 
So yes, if deleting them on your end would help then I would like to do that.
Thanks, again!
Hello Billy,
Thanks for the additional information!
We have already sent a command to delete those alerts on your app.
Would you be able to confirm whether those alerts are no longer appearing on your end?
They are gone, thanks!
Awesome! 
It was my pleasure helping you out, Billy! 
Please let us know if there is anything else we can do to help.
If not, would you be willing to review Surety on Trustpilot and Google? It would mean a lot to us! Just click here:
Thanks so much!
