Will there be any lock out policy to my panel?
Nope. suretyDIY will not lock out your panel for any reason.
Will surety release/unregister my cell module if I cancel my service plan?
The equipment is 100% yours to own. If you decide for whatever reason to leave suretyDIY, we will release the cell module. To cancel, all you need to do is let us know at least 10 days before the next scheduled billing date.
Will I have full control/access of my panel?
Absolutely, as a DIY customer, you can do anything you want with your panel. You can add, remove, and change sensors. You can add Z-Wave devices (provided you have Gold Interactive).
What exactly do I have to do on my end after my purchase has been process and service is activate?
After you click submit on your purchase, you will be provided with a survey asking for all the pertinent details necessary to program your equipment and setup your Alarm.com and monitoring account. You will also be emailed detailed instructions on everything you need to do in order to get your system/account activated.
Will there be any written documentation regarding my service plan?
There is no hard copy version of your service plan (unless you print it out). But you will have a receipt emailed to you and the details of the service plan can be found on our website.
Will I be notify that my service is now activate?
Once you complete the steps to activate your system/account, your account will be activated. It’s always a good idea to test the system and make sure everything is communicating properly. Instructions on how to test the system will also be emailed once your order has been processed.