Qolsys remote panel goes offline

[jwcsurety (Jason)]

What is the model number of that specific remote keypad? There were a few versions. When did this start occurring?

We have had other reports of similar behavior. It typically is indicative of failing battery.

IQ Remote Panel randomly shutting down

Because it’s essentially a tablet, and I have seen this in tablets and phones before, due to batteries, I’m fairly certain now that’s the issue. This. I recently had the same thing happen to one of my IQ Remotes that had been in operation for over 5 years. I was able to conclude that it was a panel issue because I swapped the power supply with an identical unit, and that did not resolve the problem. Battery is the prime suspect, particularly given the age of my unit. Ultimately I just bought …