Twice recently someone in my house triggered an alarm. Both times when I rushed to disarm the alarm at panel, it was rebooting itself. The alarm tone only made noise for a split second before the reboot occurred.
It looks like these occurred on 5/18 and 5/17, is that correct?
The 5/17 one looks like a mobile command disarmed it within the dialer delay.
The 5/18 event does look odd on our end. The panel had a time when it was unreachable after the initial alarm and Alarm.com saw it as a possible crash and smash because of that. Makes sense if it was rebooting.
It shouldn’t be rebooting there of course.
Can you try updating to the latest version using the patch tag as described here:
Instructions in that post also cover using the access point option for firmware update.