QOLSYS 2 Panel not working (radio not responding)

@jwcsurety

Awesome. I didn’t realize I could use system manager to add the new panel. I’ll prob do that tomorrow. Thank you!

@jwcsurety

Good morning. I received my Qolsys IQ4 319MHz panel Sat. I got it all set up and added all my previous RF sensors, wifi and ZWave devices with no problem. I very much appreciate your input and guidance with that.

The only question I have is with my water sensors. I have two alula Resolution Products RE118 Trident Flood sensors. I know they are not on the “approved device” list for the IQ4 panel, however they worked fine with my IQ2+ and they seem to work just fine w this new panel. Water sensors are fairly pricey and I prefer not to purchase new ones unless absolutely necessary. The only issue is the one sensor labeled “sump pump” seems to have a pretty weak signal when I run a sensor test from the panel. I changed the batteries last night but I don’t think it seems to help that much. Can you look on your end and let me know what your opinion is? If you believe that sensor does not have a strong enough signal strength to be reliable, will a Power G water sensor solve that issue and if so, can you recommend a few choices I could purchase?

Thanks again. I appreciate it!

@jwcsurety

I may have spoke too soon about everything working ok. Now I am getting “device is offline” for all three of my ADC remote temp sensors. I have had theses sensors for a long time and never had an issue when they were paired to the IQ2+. Any thoughts?

Thank you!

UPDATE
I just read on another thread of this same issue. I believe I was on 4.3 firmware when I learned in all my devices and applied the patch firmware 4.4 update thereafter. From reading the other thread, I am going to remove the sensors, rediscover the network, and then relearn the temp sensors back in and see if it resolves. Sound right? Also, do I need to rediscover the network a second time AFTER the temp sensors are added to the network. The OP in the other thread never responded to see if 4.4 resolved the issue.

Thanks.

UPDATE
I just read on another thread of this same issue. I believe I was on 4.3 firmware when I learned in all my devices and applied the patch firmware 4.4 update thereafter. From reading the other thread, I am going to remove the sensors, rediscover the network, and then relearn the temp sensors back in and see if it resolves. Sound right? Also, do I need to rediscover the network a second time AFTER the temp sensors are added to the network. The OP in the other thread never responded to see if 4.4 resolved the issue

No need to rediscover after learning them, as they are NWI devices and do not respond to rediscoveries.

Delete the temp sensors, run a network rediscovery to ensure routes are good, relearn them on 4.4.0 firmware, and that should be all that is needed. They need to be learned while installed in their permanent spots due to how they pair.

Copy that. Will do in a couple hours and report back in a day or so with results. Thanks.

@jwcsurety Also just wanted to make sure my other comment a few up in this thread doesn’t get lost in the conversation. Thanks.

It did get lost, thanks for following up. The compatibility list is a list of confirmed and tested sensors. It does not mean that anything not on the list will fail, just there is no guarantee as it is not officially supported. Most 319.5 sensors would work though.

You can keep using the RE118s if they are functioning for you.

If you need a stronger signal, yes the PG9985 would be an effective replacement due to two reasons. One, PowerG has about 4-5 times the inherent range as 319.5 sensors, and two, it uses a probe so the transmitter would not be physically installed in the same exact spot as the one currently, potentially avoiding some environmental attenuation.

@jwcsurety Thank you sir. I will see how the RE118’s hold up and order PG9985 if needed. Thanks again for all your help. I really appreciate it.

@jwcsurety

UPDATE- all temp sensors have functioned correctly and remained online after completing the above steps. Thanks again!

Thank you very much for confirming, glad to hear!

1 Like