To confirm, is this a PG9303, what is the name of the sensor?
When i opened the sensor it did report tamper on the panel. After that the sensor led would blink green a few times every time we open/close the window. After a bit of time the led completely stops.
If this is the PG9303, this is a built in signal test, tampering the sensor, then opening/closing it will result in a series of blinks indicating signal strength.
- Green is Strong
- Yellow is Good
- Red is Poor
- No Blinks is No Communication
While it could be hardware failure, there are a few things to do/check first.
-
How big of a gap is there between the sensor and the sensor magnet?
- Are the sensor and magnet following the correct orientation?
- Too wide of a gap, or not facing the correct way can cause the sensor to not report open/close
-
Remove the battery and delete the sensor from programming. Wait a couple minutes, then add the sensor back in using the Auto Learn function.
- Test sensor functionality, any change?
-
While this may not be the underlying cause of the issue, panel firmware is out of date.
- Firmware patch notes and update steps can be found here.
- Test for resolution after FW update.