Started having problems with the sensor yesterday. We opened the window and the sensor registered as open and a few hours later when we closed the window it remained in open state.
The led light usually lights up red i believe when you open the window and close it. The sensor in question has no lights when open/closed. I thought battery initially even though it would be odd for it to be dead in an under a year of being installed.
When i opened the sensor it did report tamper on the panel. After that the sensor led would blink green a few times every time we open/close the window. After a bit of time the led completely stops.
I also tried a battery swap just in case with the same results.
Do i have a bad sensor?
Any ideas what i could try?
Wondering if Surety will replace under warranty?
To confirm, is this a PG9303, what is the name of the sensor?
When i opened the sensor it did report tamper on the panel. After that the sensor led would blink green a few times every time we open/close the window. After a bit of time the led completely stops.
If this is the PG9303, this is a built in signal test, tampering the sensor, then opening/closing it will result in a series of blinks indicating signal strength.
Green is Strong
Yellow is Good
Red is Poor
No Blinks is No Communication
While it could be hardware failure, there are a few things to do/check first.
How big of a gap is there between the sensor and the sensor magnet?
Are the sensor and magnet following the correct orientation?
Too wide of a gap, or not facing the correct way can cause the sensor to not report open/close
Remove the battery and delete the sensor from programming. Wait a couple minutes, then add the sensor back in using the Auto Learn function.
Test sensor functionality, any change?
While this may not be the underlying cause of the issue, panel firmware is out of date.