Panel Voice Volume went to zero

Also, I’m quite sure it is entirely irrelevant, but JUST IN CASE it isn’t and can give you guys some idea that there may be an actual problem: both of my thermostats were in protect mode when I got home too.

I have a schedule set to cool the house down (or warm it) to a certain temp when I get home. The downstairs was cooling and comfortable, but the upstairs was in protect mode and it was quite warm. I waited for the allotted 5 minutes, and then it immediately went back into another protect mode. I came back downstairs and looked at the downstairs thermostat and it had gone into protect mode at that point (right after I changed the temp setting downstairs through the website.)

Any ideas on this issue? I did look and saw this thread. It doesn’t go into protect mode incredibly often, but it has happened, and that’s how I found that thread. Do you think I should go ahead and have an isolation relay installed on both thermostats to avoid seeing this message in the future? Is there any consequence to having those installed? The HVAC systems are both brand new, so I hope it’s not indicative of those systems malfunctioning.

This should probably be a separate thread, since I doubt they are related, but I guess there’s a possibility that both happening at the same time could indicate something bigger needs to be looked at, so I’m combing the issues into two comments on one thread I suppose.