Looks like we’ve initiated the RMA process with Qolsys and are awaiting confirmation. We’re sending another message to spur this along.
An issue which was recently discovered on some IQ Panel 4s refers to batteries being fully discharged when powered up causing an issue. Do the LED’s ever flash red while the transformer is plugged in?
Troubleshooting which may help:
- Unplug the battery, unplug the power transformer.
- Reconnect the battery only.
- Insert power plug, wait 5 seconds and then remove.
Repeat this up to 10 times until the LEDs continually flash
Red indicating that the battery is charging. - The LEDs may remain flashing for up to 30 mins while the
panel charges. The panel will fully boot once it receives
sufficient charge.
Out of curiosity did you notice any messaging regarding panel battery temperature? A rare known issue causing incorrect battery temp readings was resolved in 4.2.1 firmware.
If you are able to apply this I would try: