Moving from ADT to Surety

I thought I had power cycled it already but I will try again when I get home. Front door is on Zone 1.

For the LEDS, the top light is not lit up and the next two lights will blink but I do not see a pattern. The fourth light rarely lights up.

Also, I am not getting any texts from when the alarm panel is turned off and on. I get the email and push notifications but I really need the texts. I have my mobile number in it and the carrier selected and still nothing. How can we fix this?

Also, what is the phone number of the company that would call me for alarm call? I want to make sure they are listed as Favorites on my phone so it will ring even if I have my phone is on Do Not Disturb.

Lastly, how do I test my cell signal with the SEM? Can you see the signal strength? I want to make sure it is good and if not, I can change to a different carrier.