When I first started researching the idea of going DIY and alarm.com kept showing at or near the top of the lists, I rather assumed they actually managed the monitoring centers as well. I’m guessing I was mistaken there (or was I?). So from all the reading and research, I know suretyCam is CSAA 5 Diamond, IQ certified, and UL Listed. However, the former callcenter/telecom guy in me (more years ago than I care to admit to) has a couple questions, if they can be answered.
- How many monitoring centers do you employ?
- What disaster/redundancy factors are in place (power, telecom, redundant monitoring center locations, etc…)?