Surety Support Forum

Malfunction (Front Window 6)

jwcsurety (Jason) June 28, 2022, 8:33pm 2

See a description of this error, possible causes, and troubleshooting at the link below:

What is an Offline (Supervisory) Malfunction trouble condition and How To Resolve How To

What is a Malfunction and How to Resolve The Malfunction trouble condition indicates a device (an RF sensor, Z-Wave, Geo-Device, etc.) is unable to properly communicate. Generally speaking, the issue can be resolved via the following means: Verify that the device is still active and powered on. Power cycle the device. Verify there is nothing that could be interfering with communication, such as range (distance from sensor to panel, or Z-Wave device to nearest repeating node). If applicable, …

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