Worked fine for 6 months without monitored service before Vivint finally cut the signal. Now I can’t even use it strictly internal to the home or seemingly with any other service.
So you left the vivint cell module in it for the last 6 months? Do not do that. Remove any existing cell module immediately.
The way the Vivint panels are setup is that they use a custom variant of the 2GIG 1.9.6 (or older) firmware with at least two special features… (updating firmware does not remove those features usually unless panel is first unlocked, and Q configuration defaulted).
- Installer test with CS button
- AR account number tied to panel receiver for Vivint service.
The AR# is the first thing you see when you access installer menu/sys config on a Q44 unlocked Vivint GoControl panel. This acct # is the same as the one that is on the agreement contract. If this info is modified, deleted off panel, it will put the panel into a ‘loss of supervision of receiver’ error, and essentially brick the panel.
I will hazzard a guess, and say that if that AR account number of panel (receiver), is removed/modified by Vivint remotely (or if that AR# is purged on Vivint’s end, from say their server) it may brick the panel just the same as if it was done physically on the panel itself and then rebooted.