Panel was received quickly (thank you very much for processing my order as fast as you all did - amazed at the quality of service provided). I noticed that the System Manager asked me about my service choices when updating my IMEI number. Unknowingly, it seems that I selected to have professional monitoring added, under the impression that I had to re-select it. I received an email with my “new” service choices (same as old) showing duplicate professional monitoring charges.
I really didn’t intend on making these changes, but was under the impression that I had to re-select my choice of service.
Can you take a quick look, and see if this can be corrected? (or let me know how I can correct it on my end)
New panel so far appears to be working flawlessly. I did run into a couple of issues programming Z Wave devices, but that was user error on my part. I did not know I had some S2 capable components nor did I know how DSK worked (well versed at it now )
Lastly, a little feedback to Qolsys on their UI for home automation devices. It would be nice if the UI was updated to see multiple doors/garages showing on the screen (similar to how multiple light switches/outlets show up). I have 2 garage doors, for example, and the one most frequently used is not shown by default (have to swipe down to see its status). If updating this is not possible, then perhaps it would be ideal to allow the user to select the order in which these are shown, instead of defaulting to listing them in the order they were added. That way I can prioritize the first slot to the more frequently used doors, instead of having to swipe through them. These are minor nitpicks though - the UI is a huge step up for me, coming from the 1st gen IQ Panel.
Huge thanks to you and your team again for the great service!