linking Z wave

Trane Z-Wave thermostat links to panel but I am unable to link it to iPhone app. I have tried logging out then back in anf still will not work

We see a Trane thermostat listed in ADC on the account in question with an installation date of today. You may need to log out and log back into again to view the new device.

Do you have a different Trane thermostat in addition to the one showing as node 10?