Keypad not working

Hello…again. lol

When I installed my system it automatically picked up my kwickset keypad. Now the entry code/lock button doesn’t work. But the app works for unlocking and locking. Any ideas?

So this is a Z-wave lock that was already on the system? User codes would be updated through Alarm.com and your master code in ADC would be associated with user 1 of the lock.

You can edit and send codes to your lock under Alarm.com > Users > edit your chosen user > Locks. Looks like you have no lock access selected under users yet.

This lock was installed in the house and on a prior alarm.com app without surety. I assume it picked up where it left off and now the codes don’t work when we walk up to the door. Only when we open the app and press “unlock.”

You can edit and send codes to your lock under Alarm.com > Users > edit your chosen user > Locks.

You have no lock access selected under any users when I checked. Add lock access to the user codes and allow 5 minutes or so for those to be sent to the lock.

Got it. Thank you!