Okay, I had done that as well before posting, but the panel times out on the clear as well (with device 3’ from controller). I am wondering if I got a dud device. is there any other way to test the device?
The process I followed to ensure things were in correct order just to be sure.
1.) plug in device with the button held for 3 second until light flashes to ensure the device has been factory reset. This worked as expected on the plug device.
2.) use the process as documented in the note you connected. the clear function on the panel eventually timeout with a message that it never saw the device.
3.) I tried just doing an add again with the include button on the zwave add device screen. same timeout.