Issue with 2GIG-FT1-345

I purchased a new flood sensor and can’t seem to get it to respond to flood or temp variations. It recognizes the device but no feedback occurs when I leave the sensor in water.

What do you mean by it recognizes the device? Are you referring to tamper alerts? Or do you mean you learned it in by sending a signal from it (rather than manually entering the serial)

It looks like the issue may be firmware. 2GIG states that the FT1-345 requires 1.14 firmware for compatibility. Looks like this panel is at 1.13

Thanks. I’ll update the firmware.