I guess that ok if I am walked through re enabling them on the account
We would do that. I have disabled and re-enabled locks. I’ve also resaved the general account settings info in case there is a data discrepancy.
Are you noticing any difference? Do you still have the same login issue?
I’m having the same issue. I also received an email stating that my phone number was changed on alarm.com but I can’t log in to see what it was changed to
Alright, yeah that notification was generated in response to resaving all the account details. The phone number wasn’t actually changed, I can confirm that it matches your contact in the monitoring station contact list.
I’m waiting on a follow up from Alarm.com on what they find. An engineer is working on your account at this time trying to identify the root cause.
Ah ok. Thank you for the update.
Alarm.com says this should now be resolved.
Yes, I am now able to re-access my account. What was the root cause? I would like to avoid this at all costs.
This was not confirmed, but I don’t ever recall another issue of access being blocked by data issues so I wouldn’t be concerned about it happening again right now.
It was likely related to the Schlage Encode integration.
Ok. Thank you for your help with this