however I think the issue is more complex as the panel doesn’t even report having an IMEI and reports “Carrier: Unknown”. Did someone forget to pay for the bill with my monthly monitoring fee?
If the panel is not reporting its IMEI that means the panel cannot interface with the cell communicator and SIM built in. The actual cell card may have failed.
Have you rebooted the panel?
Try this first: Settings > Advanced Settings > Power Down.
Leave the panel off for 20 minutes.
After 20 minutes, boot it back up, wait a few minutes, then check if you can run a cellular test under the System Tests menu. Any change?
my IQ remote panel also has stopped working with the IQ2+. When it attempts to “connect” it downloads the entire app package and then reports “Patch verification failed”.
After that power down, try the remote again too. The panel shows a pending download failure status, but has the latest available firmware. I am curious if that status will clear after the power down.
I am also seeing a huge number of Broadband network failures for the panel in history which occur and resolve after a short time. I would recommend trying to connect the IQ Remote to the IQ Panel’s access point mode instead of the home wifi network to rule out network issues.
For the IQ Panel, make sure it is connected to a unique 2.4Ghz SSID to rule out band-swapping connectivity issues.
I also have a CO sensor that is ~15’ through a floor away that randomly bounces in and out of being offline/online, and has done so likely since the CO detector was new.
Offline is a common status and is influenced by a lot of potential causes. See troubleshooting steps here first:
It looks like the sensor showing a history of a lot of offline events is labeled “Basement CO detector”
There are a ton of potential RF blocking concerns in basements, with an abundance of pipes, high voltage lines, vents, large metal appliances, etc. Try repositioning the sensor a few feet from the current location.
I am seeing a fair number of other sensors having reported Offline status recently. One other thing to be sure of with the IQ Panel 2 is that its thin white sensor RF antenna is in the wall behind the panel.
If the white RF antenna is left in the panel or pinched in the back plate it will affect signal reception for 319.5 mhz rf sensors. This is a common problem, I would recommend definitely checking for that to be sure.
I also have a PowerG remote pin pad that stopped working with the panel.
Do any other PowerG devices show issues or just the keypad? When did this start? Where is the keypad located? If you bring it closer to the panel does it function as expected?