Im seeing that your panel did run a successful cell test, but that the cellular connection may be down at the moment.
To troubleshoot, you will want to completely power down the panel for a full 2 minutes to allow the system to reconnect to the cell tower.
To do so, at the panel navigate to:
- Advanced Settings (Enter Master or Installer Code)
- Power Down
Once the panel is off, unplug the power supply, open the panel and disconnect the internal battery.
Leave the system completely powered down for a full two minutes.
Then power the panel back up battery first, followed by the power supply.
Lastly, reboot the panel and try again. Any change?
You can test to make sure signals are being received with the monitoring station by reaching out to operators directly at 855-348-0367.