Can someone help or answer these questions, please? I have signed up for monitoring service with Surety, but the panel show no cellular signal and not able to see that it’s connected with all contacts. The Celluar signal test is timing out. So I assume, the monitoring station is not getting any signals from my home to monitor.
OK, but if it reverts to STAY mode when we are AWAY, the motion detector won’t be active/motion doesn’t defect anything. Am I right?
One other observation - When we open a door after arming, it doesn’t show me any count down and also, doesn’t beep as well. Is there any setting change again?
I don’t see count down or any beeps when locally disarm after entering into the house.
Does this happen with all sensors, or just one specific sensor?
When Arming the system and triggering a sensor, does anything happen at the panel?
Is this in stay or away mode?
What door sensor are you triggering, what is its name in programming? If the sensor is tripped while the system is disarmed, does it report status to the panel?
If the sensor is not reporting any status at the panel, check to make sure it is learned in correctly.
If you are not hearing any chimes, make sure the volume is on at the panel.
Volume settings can be found in Settings > Advanced Settings > Sound.
Check to make sure the sensor has chimes selected as well in programming
Chime Type and Voice Prompts can be chosen for each sensor.
I checked with Entry door sensor, but not all sensors. The panel is right next to entry door for easy access. As soon as I opened the door by entering to the house, I went to the panel to disarm, and noticed that it’s showing as STAY but no chime or countdowns (nothing is happening). It was in STAY because of the first issue that I have reported (even though I arm for AWAY, was changing to STAY after a min).
The door sensor programmed as “10-Entry-Exit-Normal-Delay”
That’s a great question. I forgot to check. It’s not reporting on the panel if I trip the sensor. Also to note that I don’t hear voice prompt also when the door is opened and closed. It used to notify with voice prompt and used to see the status on the panel before signing up Surety. I think something has changed and I looked at all configurations. Is there anything that I should be looking for?
It’s not reporting on the panel if I trip the sensor.
The sensor labelled Garage Door appears to be programmed correctly as a Group 10 Entry/Exit Normal Delay. You will want to check to see if the Sensor ID in panel programming for the Garage Door is the same as what is printed on the sensor itself.
If the sensor IDs are the same, then it should be working. Try removing it from programming and re-adding it using Auto Learn Mode. Does that sensor auto learn in and do the Sensor IDs match?
I deleted the sensor and re-add it manually as Auto Learn didn’t work. Now it’s reporting on panel. However, the initial issue still being noticed: It turns into Arm Stay in few seconds after arming as Away. Any other settings I should be looking for?
Yes, the Auto Stay is enabled. However, when I ARM Away we are opening the delay door (Garage Door) to exit the home but seems like it was not recognizing that we opened delay door, which we have fixed it by reprogramming the garage door sensor. I see that it’s posting on the panel when we opened the door. Before I remove auto stay, is there anything else I have to do to configure the garage door sensor as a “delay door”? Currently, it’s programmed as “10-Entry-Exit-Normal-Delay”.
Before I remove auto stay, is there anything else I have to do to configure the garage door sensor as a “delay door”? Currently, it’s programmed as “10-Entry-Exit-Normal-Delay”.
No, that is all that would be needed. After disabling Auto-Stay it should work as expected.