I setup a new IQ Panel 2 about 3 weeks ago and used the existing in-wall wire connected to the power adapter and had no issues (voltage on the wire showed 5.6v). Early Tuesday morning around 3am, I got an alert on my phone from the Alarm.com app stating the IQ Panel 2 had lost power (I also received an alert about 2 zones on my Rachio being temporarily disabled at the same time, which are still present). The panel operated on battery power that day, then in the evening, I checked the voltage on the existing wire and it showed 5.6v but the panel still wouldn’t run on AC. So I used the barrel connector with the power adapter and the panel powered up and started charging the battery. Last night with a fully charged battery, I connected the power adapter to the in wall wire and the panels terminal block and attempted to power up the panel. Panel powered on, said it was using AC and the battery reported 99% and charging. Again early this morning, I get an alert that the panel had lost power. Upon leaving this morning, the panel was in a countdown to disarm which I did not initiate. I disarmed the system. Not sure if the panel was in some countdown loop but didn’t want to see what would happen if the countdown expired since the family was still asleep.
Not sure why the panel was operating without issue for 3 weeks and all of a sudden it’s not able to run on AC power using the same wire. This evening I’m going to disconnect the battery to see if that makes any difference. I may try to double up the in wall wires but then I’ll loose the ability to trigger the siren on the Hardwire 16, so that’s not ideal. Any other suggestions besides relocating the panel near an AC outlet?
The IQ Panel 2 power supply at 5.5 VDC is not conducive to lengthening the cable much and I would recommend keeping that power cable as short as possible.
What is the length of that cable run?
The only solutions to resolve underpowering issues would be to shorten the cable either by moving where the power supply plugs in or where the panel is mounted, or to increase the gauge by either running larger conductors or doubling up on conductors to effectively increase gauge.
Upon leaving this morning, the panel was in a countdown to disarm which I did not initiate. I disarmed the system.
If the panel was armed and you left through an entry door this would be the entry delay countdown.
Not sure why the panel was operating without issue for 3 weeks and all of a sudden it’s not able to run on AC power using the same wire.
Power application issues can creep up over time. The results of chronically underpowering a device are hard to predict.
I also received an alert about 2 zones on my Rachio being temporarily disabled at the same time, which are still present
This is unrelated, and appears to be simply unused Rachio zones showing as disabled status in the new website alert section. They look to just be unneeded alerts. We are working with ADC to resolve.
I re-wired the power for the IQ Panel 2 to an outlet close to where the panel is mounted and haven’t had any issues with the panel losing power for about a week. The issue I have now is since the panel was has been powered up, it is no longer showing the target temp of my 2 alarm.com thermostats. It just shows N/A. To be clear, it shows the current temp, just not the target temp.
Ran the network rediscovery and change adjusted the target temp on the thermostat. The panel still displays N/A and when you try to use the up/down arrows to change the target temp it says “Unable to process command”.
Am I asking for trouble ? I googled it. Did not see much re: a 6V power transformer with screw leads.
Just short of fishing new wires, holes, patch and paint.
Considering using the existing 18AWG wire that exists at my front door to power the panel.
The OE transformer that comes with the unit would be located approx 25 feet away.
It’s borderline 25 feet’ish in length from where I plan to plug in the power supply.
Am I asking for trouble ? I googled it. Did not see much re: a 6V power transformer with screw leads.
You should not use an alternate power source for the panel.
Always use the included power supply.
25 feet is the maximum recommended distance at 18AWG. Keeping the existing wire as short as possible would be best to ensure adequate power. Make sure it does not have slack.
Heh, obviously what we are discussing in existing in wall wiring and a rough guesstimate of wire length based off a laser measure and me then fudging for the vertical run and slack. Voltage aside, that would be the closest guesstimate just short of new wire run/and the aformentioned stuff that comes with it (patch and paint)