I received today a message saying my phone number for SMS was invalid.
The message shows my phone number is from AT&T and I think this is the problem. I ported my number to Google Voice, so maybe you have to update this information. I tried doing so myself in your website but wasn’t able.
Are you referring to Alarm.com notifications? The provider is important for a couple reasons, so this definitely could be causing an issue.
If you need to quickly regain notifications, I would recommend turning on Push Notifications on your device App and setting up your notifications to be sent that way.
I will notify Alarm.com for suggestions on how to fix the SMS error.
Hey, thanks for the quick reply. But actually I have everything okay in Alarm.com already. The message came straight from SuretyDIY and it asked me to go to its website to fix it. Here is the message:
From: suretyCAM security and automation <alarm.com@suretycam.com> via alarm.com
Subject: Invalid Email Address in Your suretyCAM Address Book
Body:
This message is to notify you that REMOVED BY ADMINISTRATOR has an invalid address (SMS: REMOVED BY ADMINISTRATOR [AT&T]) in your suretyCAM address book. Please log in at http://suretycam.com/alarm/ to update their email.
Sincerely,
suretyCAM Customer Support
It can be a bit tricky, as many ADC providers do not highlight their use of Alarm.com. But Alarm.com sends messages branded with the dealer’s information. Emails from alarm.com@suretyCAM.com and anything that says it was sent “via Alarm.com” is an automated email from Alarm.com. Logging in at http://suretycam.com/alarm/ or http://suretydiy.com/alarm/ gets you logged into your ADC powered account through suretyDIY, rather than logging in to http://suretydiy.com to update billing information.
If you log into your Alarm.com account and select the users tab, then edit your user ID, you will see the contact address for SMS messages shows as invalid. This is the source of the email. I am awaiting word from ADC on the Google Voice issue and if there is a known issue or workaround.
Alarm.com currently does not have the option to select Google Voice as a provider for SMS notifications. When this is the case, it is recommended to set up an email-to-text notification. If through Google Voice you are able to text an email address, you could attempt entering the “sender” email address as an email notification on your Alarm.com account.
Oh yeah. I see it now. Thanks a lot guys!