There was a widespread Alarm.com systems issue this morning which appears to have impacted this event.
I am looking into your account to determine the exact events, but I can confirm that the processing of the signals in Alarm.com was delayed due to the issue that occurred.
There were multiple alarm signals from a motion detector zone which were impacted.
Another 20 minutes and the cops show up and say YOU SAID THAT I ENTERED THE WRONG CODE.
I see why this occurred. In the call log I can confirm that an incorrect verbal password was provided during the call. This is the verbal password which lets operators know they are speaking to a verified authorized individual on your account.
If you do not remember the verbal password you can view and edit it at any time on the Professional Monitoring tab in the system manager here.