2GIG EDGE
To begin:
- Disarm the System
- Unplug the Power Supply from the wall
- Open the panel and disconnect the internal battery
- Leave the panel completely off for at least 10 minutes
- After 10 minutes minimum, plug in the battery and power supply
- After boot up, wait 5 minutes and check signal strength and/or run a cell test for resolution
- To do so, navigate to Settings > Enter Installer Code > System Tests > Cell Radio Test and Status
When troubleshooting, you may want to place your 24/7 professional monitoring account on Test Mode during this time to avoid any false dispatches.
If you have service through Surety, you can do this by calling monitoring operators directly at 855-348-0367 or from the Test my System tab in the System Manager section of your Surety account or within the Alarm.com app.