How to get started using Surety with a Qolsys IQ Panel 4

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Getting Started

Surety provides service for Alarm.com compatible alarm systems, including the Qolsys IQ Panel 4.

With an unregistered, Alarm.com compatible, 4G LTE module you would only need to activate your system by purchasing a service plan and following our setup steps. This process can take as little as 5 minutes!

If you already have an unregistered panel, Click here to get started!

If you are looking to obtain an IQ Panel 4

IQ Panel 4 w/319.5MHz Verizon Qolsys, GE compatible

Just the IQ Panel - Surety

IQ Panel 4 w/345MHz Verizon 2GIG, Honeywell compatible

Qolsys IQ Panel 4 (2GIG & Honeywell 345MHz) - Surety

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Connecting the panel to service

Once you have the panel, you will need to get it connected to service to begin monitoring. There are a couple ways to do this through Surety:

• Starting new Service with Surety
• Switching to the IQ Panel 4 on an existing account through Surety

New Service Account

If you are starting from scratch, purchase the service plan that best suits your needs.

Once you have a service plan, and are ready to activate, you will login to your Surety account, access System Manager. The website will walk you through creating your new Alarm.com account and connecting the panel to service.

Switching panels on an existing account

If you already have service through Surety, you can swap the panels on your existing account, rather than create a new one. To do this, simply login to your Surety account, access the System Manager feature, and in the module swap field, enter the new IQ Panel 4s 15-digit IMEI number.

Note: Currently it is not possible to backup/restore settings from a different panel to the IQ Panel 4, so all sensor programming will need to be done manually (see below for steps).

Tips

If you run through the Qolsys panel’s built in Installation Wizard before connecting the panel to service, you may run into a few minor issues:

• System is unable to download update from the Cloud (firmware update)
• Cellular communication issues (failure)
• Panel will require you to enter dealer information when trying to access Installation

You will need to connect the panel to service (Alarm.com) beforehand to resolve these issues.

Additionally, on occassion the system will not be able to connect to the cellular network if the panel has been connected to local wi-fi before running the initial cell test. Should you run into this error, simply disable wi-fi at the panel, connect the panel to the Alarm.com account and run a cell test. After the panel has been connected to Alarm.com successfully, you can re-enable wi-fi.

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Programming the System

Sensor programming with the IQ Panel 4 is a simple and straightforward process. The below guides cover the most common sensor types.

Additionally, a copy of the IQ Panel 4 Installation Manual can be found here.

DSC PowerG

Qolsys IQ Panel 2, IQ Panel 4 Sensor Programming PowerG

This guide covers some common programming choices for PowerG sensors wth the Qolsys IQ Panel 2/2+, and 4 alarm panels. Below is the pathway taken at the panel to access sensor programming. We recommend manually programming the sensor. To do so, tap Settings > Advanced Settings > enter installer code > Installation > Devices > Security Sensors. Use the Add Sensor option and this will open the sensor configuration page. First set the Source field near the bottom right to PowerG. From there, ent…

319.5 MHz Qolsys/GE

Qolsys IQ Panel 2, IQ Panel 4 Sensor Programming 319.5Mhz

This guide covers some common programming choices for the Qolsys IQ Panel 2 and 2+ alarm panels. Below is the pathway taken at the panel to access sensor programming. We recommend choosing the Auto Learn Sensor feature. [Qolsys-Senosr-Programming] After choosing Auto Learn Sensor, the panel will begin to listen for the sensor’s signal. It is at this point that you would tamper or trip the sensor to initiate the pairing process. For a list of Sensor Group choices, please see this guide here. …

345MHz legacy 2GIG/Honeywell

How to Program a Qolsys IQ Panel 2+ and 4 w/ 345MHz Radio

This guide covers some common programming choices for the Qolsys IQ Panel 2+ and IQ Panel 4 alarm panels with 345MHz radio. This version of the IQ Panel is compatible with 2GIG and Honeywell legacy sensors. Below is the pathway taken at the panel to access sensor programming. We recommend choosing the Auto Learn Sensor feature. [Qolsys-Senosr-Programming] After choosing Auto Learn Sensor, the panel will begin to listen for the sensor’s signal. It is at this point that you would tamper or tri…

Sensor Group choices along with descriptors of what each Group type does:

Qolsys IQ Panel 2/4 Sensor Groups Options

Door/Window Sensors 10 Entry-Exit- Normal Delay. Gives a period of time to exit the home or to disarm the panel when returning before sounding the alarm. 12 Entry-Exit- Long Delay. Gives a period of time to exit the home or to disarm the panel when returning before sounding the alarm. This can be a separate delay from the “normal delay”. 13 Instant Perimeter. Door or window that triggers an alarm instantly when system is armed 14 Instant Interior Door. An interior sensor that triggers an al…

Similarly, Z-Wave devices can be cleared and added directly from the IQ Panel 4

How To Add/Remove Z-wave device and run a Network Rediscovery with Qolsys IQ Panel 2/2+ and IQ Panel 4

This guide covers the various Z-Wave pairing processes with the Qolsys IQ Panel 2/2+ and the IQ Panel 4 1. How to Remove a Z-Wave device from the parent network. An often overlooked step in the process. In order to remove a device from its parent network. Always do this first when adding a device, because it may still have network data saved within its Z-wave radio and this needs to be cleared before it can be added to a new panel. Navigate to the Settings Tray and click Settings Click Adva…

Additionally, the below guide is a great resource if you are looking to setup a Z-Wave network and would like to know best practices

How To Set Up a Z-Wave Network

This guide is a reference on how to pair z-wave devices to your Z-wave compatible alarm panel. If you would like to increase your current Z-Wave mesh network range and quality, see this post here. One of the biggest rewards of owning an alarm system and utilizing Alarm.com is the ability to create your own smart-home network of Z-wave devices. There is, however, a slight learning curve to the installation and troubleshooting when it comes to Z-Wave. Required steps unique to Z-wave (as oppos…

IQ Remote PowerG connection

How To Pair the IQ Remote PowerG IQR-PG with the IQ Panel 4

[image] The Qolsys IQ Remote PowerG is compatible with the IQ Panel 4 and IQ Pro alarm panels. It is not compatible with the IQ Panel 2/2+. Be sure to familiarize yourself with the Installation Manual before proceeding. IQ Remote PowerG Quick Guide IQ Remote PowerG User Guide Minimum Software Requirements: IQ Panel 4 and IQ4 Hub - v4.3.0 IQ Pro – v4.2.1n. Do this first before pairing to the IQ Panel 4 Update the primary panel to the minimum software li…

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Staying up to date with Firmware

Qolsys does a pretty good job of regularly updating the software for their panels. Firmware can be updated locally via wi-fi.

You can find steps on how to update the firmware, along with patch notes, in the below guide. Subscribing to the thread will allow you to be notified when new firmware inforamtion is added.

Qolsys IQ Panel 4 Firmware Release Information

IQ PANEL 4 - 4.0.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS Release Notes: New Features: • Improved flow for local Software Update via Panel Access Point, including QR code scanning to auto connect to the network • New user interface changes to encourage Wi-Fi connectivity and to help panels stay connected over time to the network • Added Panel configuration support in advance of the pending release for IQ WiFi 6 Fixes/Improvements: • Fixed an issue in 4.0.0 related to S2 versions…

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How to Test Your Alarm System with Surety

How to Test Your Alarm System with Surety

Why Test? Whether your system is new or existing, testing your system is critical to verify that everything is functioning as you would expect. This is an extremely important step in the setup process. Find bad sensors before they cause an issue. Make sure sensors are programmed correctly. Discover possible physical installation issues. Test Sensor Signaling: Login to Alarm.com and navigate to the Activity page. Here you can see all signals Alarm.com receives from your panel. [howtest-…

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Wiring the panel

When it comes to wiring up the new panel, always use the incldued 7V power supply, plugged into a non-switched outlet.

If not using the included cable and using an existing cable run instead, ensure that it meets the guidelines on page 12 of the manual:

• 7vDC Transformer: Use 18AWG wire no longer than 98.5ft to ensure sufficient
  power is received at the panel.

• The minimum permissible wire size shall not be smaller than 22 AWG

Failure to follow these requirements can result in power failure and/or damage to the panel

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Troubleshooting

IQ Panel 4 Not Powering Up

IQ Panel 4 Not Powering Up

Did you get a new Qolsys brand IQ Panel 4 plugged in but it’s not booting up? It could be the battery (or lack thereof). The IQ Panel 4’s are being shipped without the internal battery plugged in. The panel will not boot up without it. To troubleshoot: First unplug the power supply from the wall to power down the panel. Never disconnect power from the panel first, always unplug the power supply from the wall. Ensure you are using the included 7V power supply and cable. If you are using an …

IQ Panel 4 Experiencing Panel Tamper

How to resolve a Panel Tamper

Most alarm systems include a panel tamper to alert the user that the panel is being opened. Tampers will activate the panel’s alarm if this system is tampered while armed. When the panel is throwing a tamper alert, you will want to resolve the issue as soon as possible to prevent false alarms and false dispatches. The location of your panel’s internal tamper switch will vary from panel to panel, but the steps to resolve are typically the same. Prior to working on your system make sure the pa…

IQ Panel 4 - No or Poor Cellular Signaling

How to Troubleshoot Poor or No Signal Strength IQ Panel 2 and 4

If your Qolsys panel is reporting low/no signal strength or you are seeing a Dual-Path Communication Failure - Cellular trouble condition in Alarm.com, the below steps should help to resolve the issue. What is recommended is a full power cycle of the system, leaving the system completely off for at least two minutes before powering the system back on. This will give the panel a chance to reconnect to the nearest cellular tower and typically fixes cellular connection errors that are not hardwar…

IQ Panel 4 - Broadband Failure

Qolsys IQ Panel 4 - Dual Path Failure - Broadband

The Dual-Path Communication Failure - Broadband trouble condition indicates the panel is unable to communicate with Alarm.com through the broadband network. There are several possible reasons the broadband communication is not connected to Alarm.com. Try the following steps to troubleshoot: Verify the router is receiving power and is connected to the internet. Verify the IQ Panel can connect to the router’s Wi-Fi. Navigate to Settings > Advanced Settings > Wi-Fi Ensure the Activate Wi-Fi bo…