I tried the installer code and it tells me that it is incorrect?
Are you going to the home screen and pressing the logo in the bottom right corner? From there input your installer code (1561 now).
If so we can resend commands to default installer code. Let us know if we should resend
yes, and the system is telling me that the code is incorrect…
Please reset!
Alright, I see what might be going on here. Alarm.com is not getting the proper firmware reported, so this may indeed have been caused by the update. It is likely however that it is just the version used, not any problem during the update.
1.14 has been found to cause an issue with ADC where the version is not reported correctly. Unfortunately this only really affects new accounts, but we are unable to complete certain commands. This would be why the previous installer code reset did not work. It looks like this might be happening on the account.
The version you want is 1.14.01. Can you update to this latest version? We can then default the code manually.
working on it now!
ok, cp-1 panel has been flashed
now my panel say “suretycam”
Alright, great. I have resent the installer code command for you. This should take effect within about 5 minutes.
Its working great now! thank you!!!
Always happy to help.
My new question is how do you name a device, I saw some mention about a cheat sheet for labeling a device, is this still available?
The Quick Start Programming Guide for the GC2 can be found here. Scroll to the last page to find the 3-digit codes for device names.