Hello. I have a 2gig system with a 2gig doorbell and a connected kwikset z-wave deadbolt. Currently, when the doorbell is rung, it makes a tone at the 2gig system and 3 TS-1 panels and sends a push notification to my iPhone. The deadbolt is set up so that when you unlock the door it disarms the system. There were 2 people whose codes, when used, would also send a push notification to my iPhone that the door was unlocked (I don’t want Mom being able to drop in unannounced).
Everything worked fine for ~6 months. However, in the past month or so, whenever the doorbell is rung, I get the notification of the doorbell ring, along with a notification that Mom unlocked the deadbolt. However, this unlock notification always seems to be from a few weeks prior (i.e. the notifications don’t say that the doorbell was just rung, and the deadbolt was just unlocked; it’ll say the doorbell rung and the lock was unlocked 2 weeks ago). I deleted Mom from the alarm.com address book and revoked her unlocking privileges (sorry, Mom). However, these ghost notifications continue. Now, it seems that I get multiple ghost unlock notifications whenever the doorbell is rung, even though she’s no longer in the system. I’ve also already tried resetting the system, to no avail.
A few observations: these unlock notifications do not show up in the history and the notifications have always only been for Mom, and not the other person whose code sends a notification.
I’d appreciate any help on figuring this problem out.