From a quick forum search I see that you guys no longer sell (and I suspect at some point will drop the support for) 2GIG panels.
We have no plan to drop support for any viable Alarm.com compatible panel. Many people want to continue using their system and we’ll support that. We do still sell the cellular modules for that panel.
The GC3 did not favorably compare with the IQ Panel 2/2+ in terms of features or support. We switched to selling only the panel that we recommended for new users. This was independent of functional issues such as the motion detector bug.
The motion detector bug is a very strange issue. It breaks a basic function common to and necessary for all alarm panels with motion detectors.
We reported it numerous times, other dealers commented to us that they tried to report it as well. The bug persisted so long that, I’m guessing due to turn-over, after a while some 2GIG tech support reps we spoke to appeared to believe that the bug was the normal way that interior follower zones worked.
After nearly 2 years 2GIG’s development team acknowledged the issue and said a fix would be coming out. I was even notified of a new firmware version that would be released to address it, but it was never released. Recently the GC3 was discontinued.
2GIG has released the Edge panel, their newest system, which compares very well with the IQ Panel 2+ in terms of features. Switching focus to the new panel was likely necessary, but it is very disappointing to me that the GC3 would be left with that bug.
But… I’d like to ask you what would be the best action plan here: when should I switch to IQ 2+ 345 Mhz?
There is still no immediate need to switch if you don’t want to.
For motion detectors, you can switch the zone type to Interior with Delay and work around it in perpetuity. It is not a good solution, but it is a solution. If you don’t use motion detectors, that bug won’t affect you.
The issues with Schlage locks are less representative of 2GIG and more representative of Schlage as far as I am aware. In my experience, Schlage support has had problems more than once due to Z-wave radio versions. Alarm.com now officially only supports Schlage models made in December 2019 or newer, because older models are not compatible with current 700 series Z-wave radios.
If your system is otherwise working for you, you may wish to wait for a little while because there will undoubtedly be newer systems coming out.
If you are having a lot of issues with the GC3, since there won’t be further development you may want to make a switch when you feel it is necessary.